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The following terms and conditions apply:
Shipping status – cannot be delivered:
When despatch/delivery of the products ordered CANNOT be completed at the fault of the customer due to e.g.:
- Wrong delivery address
- Customer’s absence during delivery
- Non-acceptance of the order (postman/post office/packing station/carrier etc.)
…the seller is entitled to charge shipping costs plus administration fees again. Your order will only be re-sent after receipt of the full shipping and administration costs via PayPal in the account: firstname.lastname@example.org.
If the customer does not want the order to be re-sent, the order may be cancelled – the administration and shipping fees already paid are retained.
! IMPORTANT The recipient’s name MUST be easily found at the delivery address – front door, doorbell, mailbox!
The products are delivered all over the world.
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We charge a flat shipping fee of 5,90 € per order.
Deliveries to foreign countries:
We charge a flat shipping fee for international deliveries:
International pauschal 8,90
Deliveries to packing stations:
Tracking is not possible with regard to deliveries to a packing station – uninsured delivery.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 5 – 10 days, for deliveries abroad within 10 – 28 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
You will not receive any payment or shipping confirmation emails?
Unfortunately, it happens sometimes that our confirmation emails for your order, payment or shipping information does not arrive. This is usually because our mails can end up in your SPAM folder. Please check if this is the case, if you do not receive mails from us.
You do not receive VULVA Original within the delivery deadlines?
We do our best to get the goods in (or on) your hands as soon as possible. The tracking number of Deutsche Post helps you track the shipment.
We ask for fair delivery in case of delivery delays that were not caused by us in relation to negative reviews or case openings regarding not yet received delivery. Based on the tracking number of Deutsche Post / DHL, you will be able to see that VULVA Original has been properly shipped by us.
Accepted Payment options
- Prepayment via transfer
- Payment via credit card (Concardis)
- Payment via PayPal
- Payment via PayPal Express
- Payment via Sofortüberweisung [immediate transfer]
Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.
In case of questions, please contact us at the contact details mentioned in the Legal Notice Impressum.
!!! If you can not find a message in your mailbox, please check the spam folder !!!
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